ΠΟΛΙΤΙΚΗ ΕΠΙΣΤΡΟΦΩΝ

     The right to return a product is reserved for a period of 14 (fourteen) days from the date of receipt with return charge, provided that. In case of withdrawal from the order, the shipment and the return are charged to the customer, and when the product is received and its non-use is confirmed, you return the purchase amount in the same way as the purchase was made.
 

  • Specifically, the customer must complete the return slip along with the receipt they will receive or contact vassiliscuir.com by phone or send an e-mail to vassiliscuir@gmail.com  .


The address for all returns is:
VASSILISCUIR
 
RIGA FERAIOU 113 
26221 PATRAS
TEL. 2610221022



    In order to return the products PRODUCT  is not used, worn, washed, modified or damaged and the identification card along with all the designer labels are attached to the product. Also with all the documents that accompanied it (eg Retail Receipt  etc). The user is obliged to try the product he bought without removing the tab, otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted. 

    In case of return of shoes, it is not allowed to stick labels and packing tapes on the packing box. If the returned product boxes are damaged, the return will not be accepted. 

    If all the above conditions are met, VASSILISCUIR is obliged to replace the product with any other item desired by the customer. In case of higher value, the difference is charged to the customer. The cost of the new shipment is borne by the user with 5 euros regardless of the amount.

    If the customer does not wish to replace his order, the refund amount is credited to his card in the form of credits * and he can redeem them whenever he wishes.
* (1 credit = 1 euro)
 

 

                                        DEFECTIVE PRODUCTS

     Defective products are those that have been damaged upon receipt or that show a manufacturing error within one (1) month from the date of purchase. Products that are damaged due to use and wear are not considered defective. All products with obvious manufacturing defects will be replaced with the same product, if available otherwise the customer can choose any other item. However, VASSILISCUIR reserves the right, in the event of a controversial complaint, to return the products to the manufacturer for inspection, in order to determine whether the complaint is genuine. The user will be informed about the progress of his complaint. Where possible VASSILISCUIR will repair the defective product. 

Upon return and new shipment of defective products, the customer is not charged any shipping costs. 
If there is a difference in the price of the new item, it is borne by the customer.

 

     UNDERWEAR

    Change or return of underwear is not accepted, unless it is a defective product.

     PROMOTIONAL ACTIONS

     Products whose purchase is made for a special discount, their return will not be accepted unless it is a defective product.

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επικοινωνία 

0030 2610221022

0030 6937 322299

or send us an email to:

vassiliscuir@gmail.com

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